Refund Policy
Our returns policy lasts 30 days from the date of purchase for change of mind returns. If more than 30 days have passed since your purchase, we may be unable to offer a refund or exchange for a change of mind. This does not affect your rights under the Australian Consumer Law.
To be eligible for a change of mind return, your item must be unused, in the same condition that you received it, and in its original packaging.
Returns may be subject to a restocking fee.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase directly to the manufacturer.
Faulty Products
If you believe your product is faulty, please contact us before returning the item.
Products returned as faulty may need to be sent to the original manufacturer or supplier for inspection and testing to verify the reported fault. This assessment helps determine whether the product is covered under the Australian Consumer Law or the applicable manufacturer's warranty.
Customers are responsible for the initial cost of returning a product for assessment. If the product is confirmed to be faulty under the Australian Consumer Law or the applicable manufacturer's warranty, we will reimburse reasonable return freight costs and provide an appropriate remedy, which may include a repair, replacement or refund, depending on the nature of the fault.
If the product is found not to be faulty, or the fault is not covered under the Australian Consumer Law or the manufacturer's warranty, the customer will remain responsible for all freight costs associated with the return.
Refunds Not Applicable
Refunds are not applicable for:
Any item not in its original condition, is damaged or is missing parts for reasons not due to our error.
Change of mind returns received more than 30 days after delivery.
These conditions do not limit your rights under the Australian Consumer Law.
Refunds (If Applicable)
Once your return has been received and inspected, we will notify you by email that we have received your returned item. We will also advise you whether your refund has been approved or rejected.
If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment within a reasonable number of business days.
Late or Missing Refunds
If you have not received your refund, please first check your bank account again.
Then contact your credit card provider, as it may take some time before your refund is officially processed.
Next, contact your bank, as processing times can vary.
If you have completed these steps and still have not received your refund, please contact us at sales@tedslightsandfans.net.au.
Sale Items
Sale items are not eligible for a change of mind refund. This does not affect your rights under the Australian Consumer Law if a product is faulty, unsafe or not as described.
Exchanges
We replace items only if they are defective or damaged. If you need to exchange an item, please email sales@tedslightsandfans.net.au before returning it.
Return Address:
TEDS Lights and Fans
Unit 7, 15–17 Gibbes Street
Chatswood NSW 2067
Australia
Shipping
To return your product, please send it to:
TEDS Lights and Fans
Unit 7, 15–17 Gibbes Street
Chatswood NSW 2067
Australia
For change of mind returns, you are responsible for the cost of returning the item. Original shipping charges are non-refundable.
For products returned as faulty, you are responsible for the initial return freight costs. If the product is confirmed to be faulty under the Australian Consumer Law or the applicable manufacturer's warranty, we will reimburse reasonable return freight costs.
Depending on where you live, the time it may take for your exchanged or replacement product to reach you may vary.
If you are returning an item valued at more than $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.